Effective Date : August 1, 2025
Company Name : Joyful Journey Co., Ltd.
Contact Email: : joyfuljourney77@naver.com
We collect the following personal information for the purposes of registration, booking, payment, customer support, and tour safety management
① Required Information
Name, email, mobile number, payment details, booking information
② Optional Information
Date of birth, nationality, emergency contact, travel preferences
③ Conditional Information (if applicable)
For safety reasons, we may collect limited health information (e.g., pregnancy, heart conditions) prior to physical activity-based tours. This data is used only for eligibility and operational purposes.
Collected personal information is used for the following purposes:
1. Booking, payment, and issuing confirmation documents
2. Identity verification and customer communication
3. Handling refunds and schedule modifications
4. Assessing health condition for tour eligibility
5. Statistical analysis and customized service recommendations
6. Legal compliance and dispute resolution
Personal data is destroyed without delay after the purpose is fulfilled. However, it may be retained for a certain period as required by law or for resolving disputes.
Legal and Operational Retention
Contracts and cancellations: 5 years
Payments and service: 5 years
Complaints, refund claims, and disputes: 3 years
Personal information may be shared with third parties only in the following cases
1. Shared with partners (e.g., hotels, transportation, activity providers) for booking fulfillment
2. Shared with OTAs (e.g., Klook, Viator) when the booking is made through them
3. When legally required by courts or government authorities
We may outsource the following tasks to trusted external service providers:
Payment processors (e.g., Eximbay, Toss, Inicis)
SMS and email notification providers
1. For refund processing, additional information such as account or card details may be collected. This data will be used solely for refunds and deleted immediately after completion.
You have the right to access, correct, delete, or suspend processing of your data at any time.
Requests may be submitted via email at joyfuljourney77@naver.com or through customer service.
We take the following measures to protect your data:
SSL encrypted communication
Access control and audit trails
Regular backups and security checks
We use cookies to enhance user experience. Users may disable cookies via browser settings.
Changes to this policy will be announced at least 7 days in advance, and significant changes will be notified at least 30 days prior.
We will send marketing communications such as promotions, discounts, and review requests only with the user’s explicit consent. Consent is voluntary and may be withdrawn at any time.
