Effective Date : August 1, 2025 Company Name : Joyful Journey Co., Ltd. Contact Email: : joyfuljourney77@naver.com
Article 1: Purpose
These Terms of Use govern the conditions and procedures for using services provided by Joyful Journey Co., Ltd. (hereinafter “the Company”) through its website and mobile platform (hereinafter “Platform”), and define the rights and responsibilities of users and the Company.
Article 2: Definitions and User Eligibility
User : A person aged 18 or older who registers and uses the Company’s services. Non-member : A person who uses limited services without registering. Travel Product : Products such as tours, accommodations, transportation, and experiences provided by the Company or its partners. Name Matching & ID Verification : All bookings must match the name on the traveler’s passport, and ID verification may be required.
Article 3: Provision of Services
The Company provides the following services
1. Search, booking, and payment of travel products
2. Sending confirmation via email/SMS
3. Access to itinerary and “My Page”
4. Personalized recommendations and customer support
Article 4: Content Use and Prohibited Activities
1. All content (text, images, logos, etc.) on the Platform belongs to the Company or its partners and must not be used without permission.
2. The following actions are prohibited: identity theft, system manipulation, automated bookings, unauthorized reproduction of content.
Article 5: Booking & Payment
1. Payment Methods: Credit card, PayPal, international wire transfer, etc.
2. Currency: Korean Won (KRW) or US Dollar (USD)
3. Confirmation is sent via email or SMS after payment.
Article 5-2: Cancellation & Refund Policy
1. All Joyful Journey tour products are subject to different cancellation and refund conditions depending on the type of tour (individual/group/overnight) and season (peak/non-peak).
2. All cancellations and refunds will be handled in accordance with the Cancellation & Refund Policy specified by the Company.
3. The following general principles apply
The closer to the tour date, the lower the refund amount.
No refunds are given for no-shows or same-day cancellations.
In case of force majeure or Company-initiated cancellations, a full refund or alternative option will be provided.
Article 6 Traveler Responsibilities and Insurance Recommendations
1. Travelers are fully responsible for their own health, physical condition, belongings, and safety.
2. The Company is not responsible for:
Inability to complete tours due to pre-existing health conditions
Accidents, injuries, or crimes during personal free time
Theft or loss of personal items during overnight stays
Injuries caused by failure to follow safety guidelines
Issues arising from partners or service provider failure
3. The Company strongly recommends purchasing travel insurance. It is not responsible for losses resulting from non-subscription.
Article 7: Payment Disputes and Chargeback
Unauthorized chargebacks may result in legal action and restricted access to the Company’s services.
Article 8: Disclaimer of Liability
The Company is not liable for
Schedule changes or delays caused by partners
Passport, visa, or immigration issues
Natural disasters or force majeure events
Traveler’s negligence or personal matters
Article 9: Notice of Changes
If these Terms are updated, notice will be given at least 30 days in advance. A summary comparison of changes may be provided.
Article 10: Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Korea. The Seoul Central District Court shall have exclusive jurisdiction.
Personal Information Collection and Use Guide
Effective Date : August 1, 2025 Company Name : Joyful Journey Co., Ltd. Contact Email: : joyfuljourney77@naver.com
Article 1: Information We Collect
We collect the following personal information for the purposes of registration, booking, payment, customer support, and tour safety management ① Required Information
Name, email, mobile number, payment details, booking information ② Optional Information
Date of birth, nationality, emergency contact, travel preferences ③ Conditional Information (if applicable)
For safety reasons, we may collect limited health information (e.g., pregnancy, heart conditions) prior to physical activity-based tours. This data is used only for eligibility and operational purposes.
Article 2: Purpose of Collection and Use
Collected personal information is used for the following purposes:
1. Booking, payment, and issuing confirmation documents
2. Identity verification and customer communication
3. Handling refunds and schedule modifications
4. Assessing health condition for tour eligibility
5. Statistical analysis and customized service recommendations
6. Legal compliance and dispute resolution
Article 3: Retention and Usage Period
Personal data is destroyed without delay after the purpose is fulfilled. However, it may be retained for a certain period as required by law or for resolving disputes. Legal and Operational Retention
Contracts and cancellations: 5 years
Payments and service: 5 years
Complaints, refund claims, and disputes: 3 years
Article 4: Third-Party Disclosure
Personal information may be shared with third parties only in the following cases
1. Shared with partners (e.g., hotels, transportation, activity providers) for booking fulfillment
2. Shared with OTAs (e.g., Klook, Viator) when the booking is made through them
3. When legally required by courts or government authorities
Article 5: Outsourcing of Processing
We may outsource the following tasks to trusted external service providers:
Payment processors (e.g., Eximbay, Toss, Inicis)
SMS and email notification providers
Article 6: Data Use for Refund Requests
1. For refund processing, additional information such as account or card details may be collected. This data will be used solely for refunds and deleted immediately after completion.
Article 7: User Rights and Access
You have the right to access, correct, delete, or suspend processing of your data at any time.
Requests may be submitted via email at joyfuljourney77@naver.com or through customer service.
Article 8: Data Protection Measures
We take the following measures to protect your data:
SSL encrypted communication
Access control and audit trails
Regular backups and security checks
Article 9: Use of Cookies
We use cookies to enhance user experience. Users may disable cookies via browser settings.
Article 10: Notification of Changes
Changes to this policy will be announced at least 7 days in advance, and significant changes will be notified at least 30 days prior.
Article 11: Consent for Marketing Use
We will send marketing communications such as promotions, discounts, and review requests only with the user’s explicit consent. Consent is voluntary and may be withdrawn at any time.
