Cancellation & Refund Policy
1. Individual Tours
| Cancellation Period |
Refund Policy |
| 7 days or more before departure |
Full refund |
| 3–6 days before departure |
50% refund |
| 2 days or less before departure
(including same day) |
Non-refundable |
| Force majeure (e.g., natural disaster, flight cancellation) |
Full refund may be granted |
2. Group Tours – Per Individual Cancellation
| Cancellation Period |
Refund Policy |
| 14 days or more before departure |
Full refund |
| 7–13 days before departure |
50% refund |
| 6 days or less before departure |
Non-refundable |
| Participant Replacement |
One-time free change allowed before
departure |
3. Group Tours – If Minimum Number Not Met
| Condition |
Refund Policy |
| Participants below minimum required |
Customers will be notified at least 7 days in advance and may choose one of the following |
| 1. Full refund |
| 2. Reschedule to another date |
| 3. Convert to private/small group tour (additional charges may apply) |
| Customer notification message |
We kindly inform you that due to low number of participants, the schedule
has been adjusted for safety and quality reasons. Thank you for your understanding. |
4. Overnight Tours
| Cancellation Period |
Refund Policy |
| 45 days or more before departure |
Full refund |
| 30–44 days before departure |
50% refund |
| 29 days or less before departure |
Non-refundable |
| Participant Replacement |
One-time free change allowed before
departure |
5. Other Conditions
| Condition |
Refund Policy |
| Attraction or event cancellation by third-party operator |
In the case where an attraction, performance, or event is unavailable due to unexpected closure, reconstruction, or internal issues of the venue/provider, Joyful Journey will replace it with an equivalent category experience (e.g., cultural site, museum, K-performance, etc.) of similar value and theme. No refunds will be made in such cases. |
| Operator limitation & substitution policy |
Attraction availability is subject to the policies of each venue or event organizer. While Joyful Journey strives to provide the best experience, certain changes may occur without prior notice. Alternative options will be selected in the best interest of customers. |
| No-show |
No refund will be given for participants who do not show up or who join the tour late. |
| Unused services |
No refund will be provided for unused services such as meals, tickets, or transport. |
| Natural Disaster or Unexpected Event |
In the event of natural disasters (e.g., earthquake, flood, pandemic) or other unforeseen emergencies, the operator reserves the right to cancel, postpone, or reschedule the tour. Customers will be notified as soon as possible and offered alternative options or refunds depending on the situation. |
| Severe Weather-related Delays |
In case of extreme weather (e.g., heavy rain, typhoon, snow), tours may be adjusted for safety reasons. If a major activity is canceled, a substitute or refund may be provided. |
6. Payment & Refund Information
| Item |
Refund Policy |
| Refund Method |
Refunds will be issued to the original payment method. Processing may take 5–15 business days. |
| Third-party Bookings |
Bookings made via OTAs (e.g., Klook, Viator) follow their own cancellation policies. |
| Transaction Fees |
Up to 3–5% of transaction fees may be deducted depending on the payment method and currency. |
7. Additional Clauses
| Item |
Refund Policy |
| Peak season / National holiday policy |
For tours scheduled during peak seasons or national holidays (e.g., Chuseok, Lunar New Year), cancellations are only refundable if requested at least 44 days before departure. No refund will be issued after this period. |
| Accommodation / Transportation-dependent terms |
Depending on the policies of certain accommodation providers or transport companies (such as express train etc), separate cancellation rules may apply. Details will be informed in advance. |
